Service quality

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Service quality

We harness the power of technology to catalyse positive change and contribute to the sustainable development of the communities we serve

Accessibility

Accessibility

Rolling out new sites and modernising existing sites in our markets to increase the percentage of the population to at least 88% who have seamless access to our services.
Delivery

Delivery

Extending our latest technology services and products to all customers, improving the quality of the network services, and enhancing customer experience.
Reliability

Reliability

Increasing fibre connections to sites and establishing disaster recovery plans to guarantee reliable connectivity and high bandwidth capacity for our customers.

We provide underserved communities with access to reliable network and connectivity across our 14 markets

Providing network accessibility to rural areas is a key component of digital inclusion, and we continue to advance this goal through the rollout of new infrastructure sites and technology, improved fibre connectivity and enhanced capacity.

Network quality

We are committed to creating a digital future, ensuring uninterrupted service and expanded coverage. Through our ongoing efforts we continue to increase our customer base while providing seamless service continuity and speed.

Innovation

Our commitment to incorporating the latest technologies signifies our determination to continue proving innovative products and data solutions, service quality and reliability while building our customers’ trust and satisfaction.

Reliability and resilience

We’re dedicated to ensuring our customers remain connected, regardless of environmental or macroeconomic challenges, underpinning our promise to continuously improve service and reliability of our network.

Effective partnerships

Partnerships are at the heart of our programmes.  We work in collaboration with the telecommunications industry in Africa to leverage fibre connectivity, build greater bandwidth capabilities and reduce network congestion.

81.2%

total population covered by our network as of 31 March 2025
74.4%

4G coverage
37,117

infrastructure sites
78,700+

km of connecting fibre